Information on how to file a complaint for individuals and legal entities: 

If you believe that the Bank is not adhering to the terms of the contract for providing specific banking and/or financial services, the applicable general terms, or legal provisions, you have the right to file a written complaint with the Bank. 

You can submit your written complaint in one of the following ways: 

• By sending an email to: prigovori@kentbank.hr
• By personally submitting a written complaint at any KentBank d.d. branch for consumers or to the relationship manager for legal entities
• By mailing the written complaint to: KentBank d.d., Gundulićeva ulica 1, 10000 Zagreb, with the note "Complaint"
• Through the KentBank d.d. website: https://www.kentbank.hr/18722/prigovori
• Through the Internet banking service (e-Kent), if you have it contracted