At KentBank, your security and trust come first. We understand that your personal data is important, and we therefore protect it with special care. Every time we request your data, we do so with a clear purpose and in accordance with regulations – especially the General Data Protection Regulation (GDPR). KentBank d.d. respects your rights under the GDPR, including when you are visiting our website. We kindly ask you to carefully read this information to understand how and why we process your data.
KentBank d.d. as the Data Controller
KENTBANK d.d., Gundulićeva ulica 1, 10000 Zagreb, Republic of Croatia, OIB: 73656725926, tel.: +385 1 4981 900 is the controller of personal data in relation to the processing of personal data carried out through this website.
What does data protection mean?
When you use our services – whether in a branch, online or via a mobile application – we may need some of your personal data. For example, your name, surname, address, OIB (personal identification number), account number, etc. We use this data solely to provide the requested service, comply with legal obligations, and improve the user experience.
How do we protect your data?
- We collect only what is necessary
We never request more data than is needed for the service you are using.
We apply strong technical and organizational protection measures, including encryption, restricted access, and regular security audits.
At any time, you have the right to know which of your data we process, to request its correction, erasure, transfer to another service provider, or restriction of processing. You may also object if you believe your data is not being used properly.
- Transparent and fair
- Our goal is for you to always know why your data is collected, how it is used, and how long we retain it.
How can you help protect your data?
- Do not share personal data with unknown individuals.
- Do not post personal information – your own or others’ – on social networks without a valid reason.
- Use strong passwords and avoid public Wi-Fi networks for sensitive logins.
- Destroy documents containing personal data (e.g. old statements, contract copies) in a secure manner.
Data we collect and process, purpose and legal basis for processing
Browsing the Bank’s website is anonymous, and during such activity the Bank does not collect your personal data.
If you wish to be contacted regarding some of the Bank’s products and/or services, you may use the appropriate form on our website to enter your personal data, such as name and surname, phone number, and email address.
If you enter your personal data in the designated fields, you confirm that you have voluntarily made this data available to the Bank as the Data Controller and that you consent to its processing exclusively for the purpose for which it was provided. In such cases, the Bank processes your personal data in order to contact you and respond to your inquiries and requests. In this case, the processing is necessary in order to take steps at your request prior to entering into a contract.
Please note that through its website, the Bank collects your personal data depending on the specific purpose.
When entering personal data, you will be referred to the Bank’s Data Protection Policy so that you may obtain more detailed information about the processing of personal data and your rights under the General Data Protection Regulation.
The General Data Protection Regulation defines your rights as follows:
- The right to be informed about the processing of your personal data
- The right to rectification of inaccurate data
- The right to erasure
- The right to restriction of processing
- The right to data portability
- The right to object
You may exercise your rights and obtain additional information about the processing of your personal data at any time by sending an email to: szop@kentbank.hr. Additional information regarding the processing of personal data is contained in the Bank’s Data Protection Policy, which is always available at any Bank branch and on the Bank’s website under the section “Personal Data Protection”.
Storage, retention, and sharing of data
The Bank stores your personal data only as long as necessary to fulfil the specific purpose for which you contacted us, or as required by law.
Your personal data is accessed only by authorized Bank personnel and is protected against unauthorized access, disclosure, misuse, alteration, or destruction.
Your personal data is stored on our premises and servers located within the EU, with adequate protection in accordance with European legislation.
Your personal data will be shared with third parties only if there is a legal obligation, your explicit consent, or a contractual relationship with reliable processors who act on our behalf and according to our instructions.
Right to object
You have the right to object to the processing of your personal data at any time. You may submit your objection using the Bank’s form or in free form via one of the following methods:
- by post: KentBank d.d., Gundulićeva ulica 1, 10000 Zagreb
- by email: szop@kentbank.hr
- in person at any branch or business center of the Bank
If you believe your right to personal data protection has been violated, you may also file a complaint with the Croatian Personal Data Protection Agency (AZOP) via email at azop@azop.hr or by post to the address of the AZOP headquarters.
Updates
This information on data collection, use, cookies, and personal data protection applies while this Notice is in force. KentBank d.d. reserves the right to amend this Notice at any time. All changes will be promptly published on our website, and we invite you to check for updates periodically.
Contact information
Data Controller: KentBank d.d., Gundulićeva ulica 1, 10000 Zagreb, Tel: +385 1 4981 900
Data Protection Officer: szop@kentbank.hr, Tel: +385 1 4981 921
For detailed information about personal data processing, please read our Privacy Policy.